Effective Date: July 18, 2025

At VCCPANDA IO, we value your trust and strive to ensure complete satisfaction with our services. This 100% Refund Cancellation and Exchange Policy is designed to provide you peace of mind.

Cancellation Policy

1. 100% Refund Guarantee
   • Orders canceled before delivery or activation of digital products are eligible for a full refund.
   • For physical products, cancellations are accepted before shipping for a 100% refund.
2. How to Cancel
   • Email your cancellation request to hello@vccpanda.io or call us at +44 7414 223844.
   • Include your order number and reason for cancellation for quick processing.
3. Processing Time
   • Approved cancellations will be refunded within 7–10 business days to the original payment method.

Exchange Policy

1. Digital Products
   • Exchanges are eligible if:
     • The product has not been delivered or activated.
     • The issue is caused by VCCPANDA IO (e.g., technical errors).
   • Requests must be submitted within 7 days of purchase.
2. Physical Products
   • Exchanges are allowed if:
     • The item is unused, in its original condition and packaging.
     • The request is made within 14 days of delivery.
   • Contact us for exchange instructions.

100% Refund Conditions

1. Eligible Refunds
   • Digital products not delivered within 1 business day.
   • Returned physical items in original, unused condition.
   • Issues directly caused by VCCPANDA IO, such as delivery errors or product malfunctions.
2. Non-Refundable Items
   • Activated or delivered digital products.
   • Customized or personalized items.

Steps to Request Refund or Exchange

1. Email hello@vccpanda.io with your order number and reason for refund or exchange.
2. Our team will review your request and respond within 2–3 business days.
3. If approved, refunds will be issued promptly.

Important Notes

• This policy applies only to purchases made directly through VCCPANDA IO.
• Return shipping (for physical products) is the responsibility of the customer unless the error was ours.

Contact Us

If you have any questions about this policy or need help, please contact us:

VCCPANDA IO
Website: https://www.vccpanda.io
Email: hello@vccpanda.io
Phone: +44 7414 223844
Address: 33 Charlotte Road, Highfield, Sheffield S1 4TJ, United Kingdom

We appreciate your trust in VCCPANDA IO and are committed to ensuring your satisfaction.