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Return to shopCancellation and Exchange Policy
Cancellation and Exchange Policy
At VCCPANDA IO, we value your trust and strive to ensure complete satisfaction with our services. Below is our 100% Refund Cancellation and Exchange Policy to provide you with peace of mind.
Cancellation Policy
- 100% Refund Guarantee:
- Orders canceled before delivery or activation of digital products are eligible for a full refund.
- For physical products, orders can be canceled before shipping for a 100% refund.
- How to Cancel:
- Submit your cancellation request via email to hello@vccpanda.io or contact us at +44 7414 223844.
- Ensure to provide your order details for quick processing.
- Processing Time:
- Approved refunds for cancellations will be processed within 7-10 business days to the original payment method.
Exchange Policy
- Digital Products:
- Exchanges are allowed if:
- The digital product has not been delivered or activated.
- There is a technical issue caused by VCCPANDA IO.
- Submit your exchange request within 7 days of purchase for review.
- Exchanges are allowed if:
- Physical Products:
- Exchanges are available for physical products if:
- The item is unused, in its original condition, and packaging.
- The request is made within 14 days of delivery.
- Contact us to initiate the exchange process, and we will provide detailed instructions.
- Exchanges are available for physical products if:
100% Refund Conditions
- Eligibility for Refund:
- Digital products not delivered within 1 business day.
- Physical products returned in unused, original condition within the stated timeframe.
- Issues caused by VCCPANDA IO, such as errors in delivery or technical glitches.
- Non-Refundable Items:
- Digital products successfully delivered and activated.
- Custom or personalized items.
Steps to Request Refund or Exchange
Contact us at hello@vccpanda.io with your order details and reason for the request.
Our support team will review your case and respond within 2-3 business days.
Approved refunds will be processed promptly.
Steps to Request Refund or Exchange
- Contact us at hello@vccpanda.io with your order details and reason for the request.
- Our support team will review your case and respond within 2-3 business days.
- Approved refunds will be processed promptly.
Important Notes
- Refunds and exchanges are only valid for purchases made directly through VCCPANDA IO.
- For physical items, return shipping costs are the responsibility of the customer unless the issue is due to an error on our part.
Contact Us
If you have any questions or need assistance with a refund or return, our support team is here to help:
VCCPANDA IO
Website: https://www.vccpanda.io
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: hello@vccpanda.io
Phone: +44 7414 223844
We appreciate your trust in VCCPANDA IO and are committed to ensuring your satisfaction!