Effective Date: July 18, 2025

This Data Retention Policy outlines how VCCPANDA IO collects, retains, and securely disposes of user data to ensure compliance with global privacy regulations and protect the interests of customers and users. It applies to all data processed through https://www.vccpanda.io.

1. Purpose of Data Retention

VCCPANDA IO collects data to manage transactions, process payments, support customer inquiries, secure the website, and comply with legal obligations. Data is retained only for as long as it is required to fulfill these purposes.

2. Categories of Data Collected

We retain the following categories of data:

• Account Information: Name, email, phone number, address, and login data.
• Transaction Data: Payment history, order records, invoices, and refund logs.
• Communication Logs: Email correspondence or messages related to support and orders.
• Usage Data: IP addresses, device details, session activity, and access logs.

3. Retention Periods

Unless a longer period is required by law, we retain data according to the following guidelines:

• Account Data: 6 years after account closure
• Financial Records: 7 years for tax and regulatory compliance
• Communication Logs: 3 years to assist with order history or support resolutions
• Inactive Accounts: Deleted after 24 months of inactivity with prior notification

4. Data Deletion Requests

You may request the deletion of your personal data by emailing hello@vccpanda.io. Data will be permanently deleted unless we are legally obligated to retain it (e.g., for tax purposes or fraud investigations).

5. Secure Disposal Methods

Data that is no longer required is securely deleted using certified methods such as secure wiping and file shredding. Backup archives are overwritten as part of our routine maintenance.

6. Legal and Regulatory Compliance

We comply with global data protection regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and similar frameworks. We only retain data that is necessary for our operations or legally required.

7. Policy Review and Updates

This policy is reviewed at least once a year and whenever there are major regulatory or platform changes. Updates will be published on our website and users will be notified of significant changes.

8. Contact Information

If you have questions or need to submit a request regarding this Data Retention Policy, please contact us:

Email: hello@vccpanda.io
Phone: +44 7414 223844
Website: https://www.vccpanda.io
Address: 33 Charlotte Rd, Highfield, Sheffield S1 4TJ, United Kingdom