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Return to shopRefund and Returns Policy
Refund and Returns Policy
At VCCPANDA IO, customer satisfaction is our top priority. We understand that sometimes issues arise, and we are here to assist you with refunds and returns. Below are the terms and conditions of our Refund and Returns Policy.
Digital Products
- Refund Eligibility:
- Refunds for digital products (e.g., virtual credit cards, accounts) are only granted in the following cases:
- The product is not delivered within 1 business day.
- There is a technical issue or error caused by VCCPANDA IO.
- Refund requests for issues not related to VCCPANDA IO (e.g., user error, unsupported platforms) will not be processed.
- Refunds for digital products (e.g., virtual credit cards, accounts) are only granted in the following cases:
- Non-Refundable Products:
- Digital products that have been successfully delivered and activated are non-refundable.
- Custom or personalized digital solutions are not eligible for refunds.
- How to Request a Refund:
- Submit a request within 7 days of purchase via email to hello@vccpanda.io with your order details and reason for the request.
- Our support team will review your case and respond within 2-3 business days.
Physical Products
Return Eligibility:
- Returns are accepted within 14 days of receiving the item, provided the product is:
- Unused and in its original condition.
- Returned with all original packaging and documentation.
- Returns are accepted within 14 days of receiving the item, provided the product is:
Non-Returnable Items:
- Custom-made physical products.
- Items marked as “final sale.”
Refund for Physical Products:
- Refunds will be issued once the returned item is received and inspected.
- Shipping fees are non-refundable, and return shipping costs are the buyer’s responsibility unless the return is due to a VCCPANDA IO error.
Refund Process
- Approved refunds will be processed within 7-10 business days and credited back to the original payment method.
- You will receive an email notification once your refund is processed.
Exchanges
- Digital Products: Exchanges for digital items may be allowed in cases of technical errors. Contact us for assistance.
- Physical Products: Exchanges are available for eligible items. Please contact us at hi@vccpanda.io to initiate an exchange.
Important Notes
- Ensure all details provided during purchase are accurate to avoid delivery issues.
- For lost or damaged shipments of physical products, contact us immediately for resolution.
Contact Us
If you have any questions or need assistance with a refund or return, our support team is here to help:
VCCPANDA IO
Website: https://www.vccpanda.io
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: hello@vccpanda.io
Phone: +44 7414 223844
We appreciate your trust in VCCPANDA IO and are committed to ensuring your satisfaction!